What is the returns policy?
- Currently all sales are final, exchanges only where applicable.
- With the exception of damaged items, all sales are final. We triple check and photograph each order before it is sent out to ensure quality, so in the very unlikely event that you do receive a damaged item please take a picture and email us at firstname.lastname@example.org within 3 days of receipt with the subject line DAMAGED. Don't forget to include your order number and any relevant information.
- After we have received your email we will provide you with further instructions for an exchange of the same item.
- If you have received the WRONG item(s), please email us within 3 days of receipt and provide your order number and any relevant information and we will exchange it for the correct item(s).
Please note that all items must be unused, unworn, unopened and in its original packaging.
Our policies are reviewed and updated as we grow so please check back often as these are subject to change and without notice.
How do I contact customer service?
You can reach customer service by emailing email@example.com.
I have not received my order.
Please reach out to our customer service team so we can see what's going on.
How can I track my order?
A tracking number will be provided by email.
Are gift cards available?
We currently do not offer any gift cards. However, we are considering them for the future, check back often.
Does Chapter XXVII offer a professional MUA discount program?
We are currently exploring a trial MUA discount program, please email us for more details and to see if you qualify.
Does Chapter XXVII offer an affiliate program?
We are not currently offering an affiliate program, but may do so in the near future.
Is Chapter XXVII cruelty free?
We have always been and will always be 100% cruelty free. The hair for our lashes is collected by gently brushing and naturally shed mink hairs.
Please perform a skin test prior to applying any of our products to make sure you’re not allergic. ChapterXXVII is not responsible for any allergic reactions.